Reference

Legal terms before you open your account

Clear account terms, India access rules, wallet records and data-request paths sit here before you open your unityexch account, so you know what applies before any transaction.

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unityexch Legal terms before you open your account
CONTACT ROUTES

Reach us for legal help

Legal questions need a clean trail. Use the paths below when you need a copy of terms, a data change, access help, or a wallet record check.

Legal email Send policy questions, data access requests, and correction requests through the legal email path. Add your account mobile number, location, and transaction date where relevant so we can locate records without asking for sensitive payment credentials.
Wallet case For UPI, Paytm or PhonePe disputes, share the reference number, amount, time shown in your app, and screenshot only if requested. We compare it with wallet logs before giving a written response.
Account access If you cannot access your account, ask for a legal access check rather than sharing passwords. We verify identity in stages and discuss account data only after that check is complete.
DATA HANDLING

How unityexch handles legal records

Our legal handling is practical: keep only the records needed for account operation, payment reconciliation, security and dispute handling, then restrict who can see them.

Data minimisation

We ask for account and wallet details that serve a clear legal or operational purpose. Extra documents may be requested when identity, withdrawal checks, dispute handling, or account recovery needs a verifiable record.

Cookie records

Cookies help confirm session status, device continuity and language choices. You can change browser settings, though some legal notices, login checks and wallet security steps may not work correctly without essential cookies.

Security logs

Login time, device signals and payment-reference events are recorded to detect account misuse, resolve disputes, and protect wallet access. Access to those logs is limited to trained staff with a case reason.

Retention windows

We keep account, payment and communication records while they are needed for legal duties, dispute handling, fraud checks, tax records, or accounting obligations, then remove or anonymise them where practical.

Change requests

If your name, mobile number, or contact email is wrong, request a correction through support. We may ask for proof before changing records tied to identity checks, payments, or withdrawals.

Contact controls

Legal replies may be sent only to the registered email or mobile number unless identity is verified another way. This keeps account data away from people who cannot prove account control.

Answers on account legal rights

These answers explain how our legal terms apply before and after you open an account. They are written for India and should be read with any terms shown during registration or payment. If a rule changes, the newer text shown on the site or sent to your registered contact may apply from the stated date. Keep copies of transaction references for faster case handling.

Access depends on local law and is available where local law permits. If your location has restrictions on online gaming, account funding, or withdrawals, you should not create or use an account from that place.

We keep records needed to run the account, match wallet activity, answer disputes, meet legal duties, and protect access. This may include contact details, identity checks, login logs, payment references and support messages.

Payment references are used to match a transfer with your wallet, confirm failed or delayed transactions, and handle disputes. We do not ask for app passwords, UPI PINs, or full bank login credentials.

Yes. Send a correction request through support with the registered mobile number and the detail that needs changing. We may ask for proof when the change affects identity, withdrawals, contact details, or payment records.

Cookies support login sessions, language choices, security checks and legal notice display. You can manage browser settings, but blocking essential cookies may affect sign-in, wallet checks, or required policy prompts.

Only teams with a work reason may access account records, such as wallet reconciliation, security checks, legal response, or support escalation. Access is logged, and unnecessary sharing is restricted by internal controls.

Use the legal email or support path and include your registered mobile number, date, amount if relevant, and a short issue summary. We answer after checking account identity and related records.

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